Refund policy (UK)
This UK refund policy explains your rights and our obligations when you buy from us online. It applies to all consumer purchases made through our website.
1. Change of mind returns
You have the right to cancel your order within 14 days of receiving your goods.
- This is known as the cooling-off period.
- You do not need to give a reason.
- You must tell us clearly that you want to cancel. Email works fine.
After telling us, you have 14 days to return the item.
Conditions
- Items must be unused, in original condition, and in original packaging.
- You are responsible for return postage costs unless we state otherwise.
- We recommend using a tracked service. You are responsible for the item until it reaches us.
Refunds
- We refund the cost of the item we do not refund delivery costs.
- Refunds are issued to the original payment method.
- We process refunds within 14 days of receiving the returned item.
2. Faulty, damaged or incorrect items
Your rights are protected under the Consumer Rights Act 2015.
If an item is:
- faulty,
- damaged,
- not as described, or
- incorrect,
you are entitled to a remedy.
What to do
- Contact us as soon as possible with your order number and details.
- Photos help speed things up.
Your options
- Full refund
- Replacement
- Repair, if appropriate
We cover return postage costs for faulty or incorrect items.
3. Exclusions
The following items cannot be returned for a change of mind, unless faulty:
- Perishable goods
- Sealed items that are not suitable for return once opened for hygiene or health reasons
This does not affect your statutory rights.
4. How to request a refund
Contact us with:
- Your order number
- The item you want to return
- The reason for return
We will reply with return instructions.
5. Processing time
- Refunds are processed promptly.
- Your bank or payment provider may take several days to show the funds in your account.
6. Contact details
If you have questions about this UK refund policy, contact us via the details on our website.